Terms of Service

Effective date: August 29, 2026

These Terms of Service ("Terms") form a binding agreement between you and Vinren LLC, a Washington limited liability company ("Vinren," "we," "us," or "our"), and govern your access to and use of the Vinren website, applications, and related services (collectively, the "Service"). By creating an account, listing a property, submitting a rental application, making or receiving a payment, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately through our Contact page of any unauthorized use.

2. The Service and User Roles

The Service enables the listing and discovery of rental properties, rental applications, tenant screening requests sent to an applicant for them to complete with a screening company as described in Section 5, showings, move-in and move-out inspections, maintenance coordination, messaging between renters and landlords or managers, and the facilitation of rent, deposit, and other payments between renters and landlords. Users act in one or more roles:

• Renters browse listings, message landlords or managers, submit applications, request showings, submit maintenance requests, and pay rent, deposits, and any one-time charges (such as a late fee).
• Landlords create a free account, publish listings, set application and screening requirements, review applications, ask an applicant to complete screening, coordinate showings, inspections, and maintenance, and receive rent, deposit, and one-time payments — either collected online through Vinren or recorded when received outside the Service.
• Property Managers are authorized by a landlord to manage listings, applications, and tenancies on the landlord's behalf.

Creating a landlord account and using Vinren's property-management features is free, and landlords may list and manage multiple properties at the same time.

Service availability. The Service is offered only in the United States and only in the states where Vinren currently operates. Vinren does not permit properties located in states where it does not operate, and the states in which the Service is available may change at any time.

3. Landlord Accounts, Online Collection, and Fees

Creating a landlord account and using Vinren's management features — including listing, applications, showings, inspections, maintenance, messaging, and contractor coordination — is free. Landlords may collect rent and deposits in either of two ways:

• Outside Vinren. Collect by your own means (for example, cash, check, or your own account) and record it in Vinren using “mark as paid.” Vinren does not process these funds and charges no fee for them.
• Online through Vinren. Optionally turn on online collection for a property so renters can pay by bank transfer or card, with funds sent directly to the landlord's connected account. While online collection is turned on for a property, the landlord is charged a recurring monthly fee for that property, billed through Stripe, whether or not that property is currently rented. The fee depends on that property's monthly rent, at the rates shown on our Pricing page. Each payment a renter sends by bank transfer to the account numbers Vinren issues for a rental is also charged to the landlord as a per-transfer fee, charged per transfer received and higher for wire transfers than for ACH transfers. You may turn online collection off for a property at any time; billing for that property stops when it is turned off. Where funds have arrived by bank transfer and have not yet been applied to rent or a deposit, Vinren requires them to be applied before online collection can be turned off, so that the funds are not left unreachable.

Current fee amounts are disclosed in the app and on our Pricing page and may change from time to time.

4. Payments; Vinren Does Not Hold Funds

All rent, deposit, and one-time payments made through the Service are processed by Stripe, Inc. using Stripe Connect. Landlords onboard as connected accounts, and rent, deposit, and one-time charges are made as direct charges to the landlord's connected account so that funds flow directly from the renter to the landlord. Vinren does not hold, escrow, or control these funds; rent and deposit payments settle to the landlord in full, and the only amount Vinren receives from a payment is the administrative processing fee on a one-time charge described in Section 4.1.

4.1 Fees

• Account and management features. Free for landlords and property managers.
• Online rent & deposit collection. Optional. When a landlord turns on online collection for a property, Vinren charges the landlord a recurring monthly fee for that property while it remains enabled, rented or not, billed through Stripe. The fee is set by that property's monthly rent, in bands published on the Pricing page, and changes if the rent moves into another band. Vinren also caps the monthly rent a property may be configured with; the current limit is shown when you set a rent.
• Rent and deposits collected online. Vinren retains no part of a rent or deposit payment collected online; the full amount settles to the landlord, however the renter paid.
• Bank transfers received. When online collection is on, Vinren can issue a rental its own routing and account number for a renter to send rent or a deposit to. Vinren charges the landlord a flat fee for each payment that arrives at those numbers, at a higher rate for wire transfers than for ACH transfers, added to the landlord's monthly bill. The fee is charged per transfer received, with no monthly cap, and is charged whether or not the landlord applies the funds. The renter is charged nothing, and the full amount sent remains available to the landlord to apply.
• Rental applications. Submitting a rental application is free. To prevent abuse, Vinren limits how many applications a renter may submit per day; the limit is disclosed when you apply, and applications beyond it are refused until the limit resets.
• Tenant screening. Vinren charges nothing for screening and collects no screening fee. Where a screening request is sent through the Service, any fee is set, disclosed, and charged by the screening provider directly to whoever it bills, as described in Section 5.
• One-time charges. A landlord may bill a renter a one-off amount with a short description (for example, a late fee). Vinren retains a fixed administrative processing fee per one-time charge, paid by the landlord out of the amount collected; the remainder settles to the landlord.
• Processing costs. Payment-processing costs charged by Stripe may be passed through to the renter (for example, as a card surcharge on card payments) or absorbed by Vinren or the landlord (for example, on ACH bank payments), as disclosed at the time of payment.
• Payments outside Vinren. Landlords and authorized managers may record rent, deposits, or one-time charges collected outside the Service using “mark as paid.” Vinren does not process such funds and charges no fee on them.

4.2 Deposits, Refunds, and Chargebacks

Security-deposit handling, interest, and return are governed by the lease and by applicable landlord-tenant law; Vinren is not responsible for holding or returning deposits. Because funds settle directly to the landlord, any refund is initiated by the landlord (or manager) and processed through Stripe. Chargebacks, disputes, and reversals are handled through Stripe and are the responsibility of the landlord who received the funds. You authorize the charges you initiate and agree to the amounts disclosed before payment.

4.3 Autopay

Renters may optionally enroll in automatic recurring rent payments where online collection is enabled. When enabled, you authorize Stripe to charge your selected payment method on the recurring schedule until you disable autopay. If autopay is not enabled, you remain responsible for paying rent by each due date.

5. Tenant Screening

Vinren is not a consumer reporting agency, does not screen anyone, and never receives or stores a consumer report. Vinren does not order, produce, resell, review, or retain background checks, credit reports, eviction records, or any other consumer report, and charges nothing for screening. Where screening happens, it is performed by a consumer reporting agency under that agency's own agreement with the person being screened and with the landlord who receives the result.

5.1 Screening requests through the Service

Where the Service offers it, a landlord or manager may send an applicant a request to be screened through our screening partner — a consumer reporting agency we work with, currently TransUnion Rental Screening Solutions, Inc., which offers its service as SmartMove. We may change or add screening partners, and the partner handling a request is identified to you at the time the request is sent. Such a request is an invitation, not an order for a report: nothing is screened unless the applicant chooses to go ahead and authorizes it. Where an applicant does:

• The applicant deals with the screening partner directly. The partner verifies their identity, presents its own disclosures and authorization, and collects whatever it needs to produce the report, including any Social Security number and date of birth. Vinren does not collect, receive, or transmit that information, and it never passes through the Service.
• The applicant releases the result to the landlord, and the screening partner delivers it. The report goes from the partner to the landlord or manager who asked for it. Vinren does not receive the report, any score, or any of its contents, and stores none of it.
• Screening is subject to the screening partner's own terms and privacy policy, which the applicant accepts with that partner directly. Vinren is not a party to that agreement.
• Any screening fee is the screening partner's. It is set, disclosed, and charged by the partner to whoever it bills, before payment. Vinren does not set that fee and does not collect, hold, or refund it. Vinren may receive a referral or licensing fee from the partner in connection with the integration.
• An applicant may decline. Declining does not withdraw an application and Vinren records no decision either way, though a landlord may take a refusal to be screened into account when evaluating an application, exactly as they could had they asked outside the Service.
• Vinren records only that a request was made and where it stands (for example, requested, accepted, or completed), so both sides can follow along. That status carries no result and no report content.

5.2 Screening arranged outside the Service

A landlord or manager remains free to screen through any provider they choose, entirely outside Vinren and under their own agreement with that provider. In that case Vinren is not involved at all, and the only thing it records is the status the landlord sets by hand on the application — not started, pending, or completed — so the applicant can see where their application stands.

5.3 Your Responsibilities

You acknowledge and agree that:

• Landlords and managers are solely responsible for their decision to screen, for their choice of provider, and for their use of any screening result, including their obligations under the Fair Credit Reporting Act ("FCRA"), applicable "ban-the-box," fair-housing, and state and local screening and application-fee laws, and for providing any required adverse-action notices and honoring any limit on, disclosure of, or refund of a screening fee charged to an applicant.
• Landlords and managers must have a permissible purpose for requesting a report, must not request one about a person who has not applied to their property, and must not use the Service to obtain a report for any other purpose.
• A screening result is one input to a decision the landlord makes on their own. Vinren does not make, recommend, influence, or score rental, credit, or employment decisions, and does not verify the accuracy or completeness of anything a screening provider furnishes.
• Disputes regarding the accuracy of screening data must be directed to the consumer reporting agency that furnished the report, which is the only party holding it.

6. Listings and User Content

Landlords and managers are responsible for the accuracy, legality, and completeness of their listings and requirements, and for compliance with the Fair Housing Act and all applicable anti-discrimination, licensing, disclosure, and landlord-tenant laws. You retain ownership of content you submit (listings, photos, messages, documents) and grant Vinren a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely to operate and provide the Service. You represent that you have the rights necessary to submit such content.

Content must relate to the purpose of the Service. The Service exists to list, rent, apply for, manage, inspect, and maintain residential rental property, and to let the landlords, managers, renters, and contractors involved communicate about it. You may only upload images and enter text that relate to that purpose and to the specific property, listing, application, tenancy, showing, inspection, maintenance request, contractor record, message, or payment they are submitted under. Do not upload images or enter text that is unrelated to renting or managing property — including advertising, solicitation, personal or off-topic material, or anything obscene, unlawful, or infringing — and do not include personal information about other people beyond what the relevant field asks for. Vinren may remove content that does not relate to the Service, and may suspend or terminate accounts that submit it.

7. Prohibited Conduct

• Violating any law or the rights of others, including fair-housing and consumer-protection laws.
• Providing false, misleading, or fraudulent information, listings, applications, or payments.
• Circumventing Vinren's fees or attempting to move transactions off-platform to evade them.
• Attempting to access accounts or data without authorization, or probing, scanning, or disrupting the Service or its security.
• Uploading images or entering text that does not relate to renting, listing, applying for, managing, inspecting, or maintaining property, or using any field, message, or upload for advertising, solicitation, or other off-topic content.
• Uploading malware, scraping the Service, or using it to harass, abuse, or harm others.

8. Third-Party Services

The Service relies on third parties, including Stripe (payments), Google reCAPTCHA (bot and abuse protection on sign-up and login), cloud hosting and infrastructure providers (hosting, database, and file storage), a transactional email provider (notification, account, and support email), and, where a screening request is used, our screening partner (tenant screening, performed by that partner as described in Section 5). Your use of those features is also subject to the applicable third party's terms and privacy policy. Vinren is not responsible for the acts or omissions of third-party providers.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Vinren does not provide legal, financial, tax, or real-estate brokerage advice, does not guarantee any tenancy, payment, listing, or applicant, and does not warrant that the Service will be uninterrupted or error-free.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VINREN AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. VINREN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO VINREN IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Because Vinren does not hold rent or deposit funds, Vinren is not liable for the payment, non-payment, misapplication, or return of any rent or deposit between a renter and a landlord.

11. Indemnification

You agree to defend, indemnify, and hold harmless Vinren and its members, managers, officers, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your content, your listings or applications, your payments, your screening decisions, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service at any time and may delete your account. We may suspend or terminate your access at any time, with or without notice, for any conduct that we reasonably believe violates these Terms or is harmful to other users, third parties, or Vinren. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive.

13. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law, Dispute Resolution, and Venue

14.1 Governing Law

These Terms and any dispute or claim arising out of or relating to them, the Service, or the relationship between you and Vinren (whether in contract, tort, statute, or otherwise) are governed by the laws of the State of Washington, where Vinren is organized, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act and other applicable federal law. Nothing in this Section limits any non-waivable rights you may have under the landlord-tenant, consumer-protection, or other mandatory laws of the jurisdiction in which the property is located or in which you reside.

14.2 Informal Resolution First

Before starting any arbitration or lawsuit, you agree to first contact us through our Contact page and provide a written description of the dispute and the relief you seek, and to allow at least sixty (60) days for the parties to attempt to resolve it informally in good faith. This informal-resolution requirement is a condition precedent to commencing any formal proceeding, and the applicable statute of limitations and any filing deadlines are tolled while the parties engage in this process.

14.3 Binding Arbitration

Except for the excluded claims described in Section 14.6, you and Vinren agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding individual arbitration, and not in a court, except for small-claims matters as described below. The arbitration will be administered by a nationally recognized arbitration provider (such as the American Arbitration Association) under its rules then in effect for consumer disputes, before a single arbitrator. The arbitrator, and not any court, has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court may decide whether the class-action waiver in Section 14.4 is enforceable. Judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act.

14.4 Class-Action and Jury-Trial Waiver

To the maximum extent permitted by law, all disputes will be brought solely in your or Vinren's individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private-attorney-general proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide that relief. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND VINREN EACH WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. If the class-action waiver in this Section is found unenforceable as to a particular claim, then that claim (and only that claim) will be severed from arbitration and brought in the courts identified in Section 14.7, while all other claims remain in arbitration.

14.5 30-Day Right to Opt Out of Arbitration

You may opt out of the arbitration agreement and class-action waiver in Sections 14.3 and 14.4 by sending written notice of your decision to opt out through our Contact page within thirty (30) days after you first accept these Terms. The notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, the remaining provisions of this Section 14, including the jury-trial waiver, governing law, and venue, will still apply. Opting out has no effect on any prior arbitration agreement between you and Vinren.

14.6 Excluded Claims and Small Claims

Nothing in this Section requires arbitration of: (a) an individual claim brought in small-claims court, so long as it remains in that court and proceeds only on an individual basis; (b) a claim to enforce or protect, or concerning the validity of, a party's intellectual-property rights; or (c) a request for temporary injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or unauthorized access to the Service. Either party may also seek such interim relief from a court as described in Section 14.7.

14.7 Judicial Venue

For any claim that is not subject to arbitration, that is severed from arbitration, or for which a court's involvement is otherwise permitted or required, you and Vinren agree that such claim will be brought exclusively in the state or federal courts located in King County, Washington, and you and Vinren each irrevocably consent to the personal jurisdiction and venue of those courts and waive any objection based on inconvenient forum. If the arbitration agreement in this Section 14 is held void, unenforceable, or inapplicable in whole or in part, this venue provision, together with the class-action waiver, jury-trial waiver, governing-law, and limitations provisions of this Section, will continue to apply to any resulting court proceeding. Nothing in this Section prevents either party from seeking to enforce an arbitration award, or interim or injunctive relief, in any court of competent jurisdiction.

14.8 Limitation on Time to Bring Claims

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim or cause of action arose; otherwise, that claim or cause of action is permanently barred.

14.9 Severability of This Section

If any portion of this Section 14 (other than the class-action waiver, which is addressed in Section 14.4) is found to be unenforceable, that portion will be severed and the remainder of this Section will continue in full force and effect.

15. Contact

Questions about these Terms may be sent through our Contact page.