Privacy Policy
Effective date: July 19, 2026
This Privacy Policy explains how Vinren ("Vinren," "we," "us," or "our") collects, uses, and shares information when you use the Vinren website and services (the "Service"). By using the Service, you agree to this Policy.
1. Information We Collect
Account information
When you register, we collect your name, email address, password (stored only as a salted hash, never in plain text), and, optionally, a phone number. Landlords and managers may provide additional business contact details.
Rental application information
When you submit an application, we collect the primary applicant's first name, last name, email, and date of birth, along with employment status and stated monthly income. You may add household members: for additional adults we collect their name, email, and date of birth; for children we collect only a first and last name. Applicants also acknowledge the landlord's stated requirements. This information is visible to the landlord and any authorized manager for the property.
Listings, tenancies, and communications
We collect information you provide about properties, tenancies, move-in dates, showings, inspections, and maintenance requests, including per-property messages you exchange with landlords or managers and images or documents you upload through the Service.
Contact and support
When you use our Contact page or account-recovery ("forgot password" or "forgot username") features, we collect the name, email address, and any message you provide so that we can respond and assist you.
Payment identifiers
We store identifiers issued by our payment processor (such as Stripe customer, connected-account, subscription, and payment identifiers) and transaction metadata such as amounts, dates, descriptions, and status for rent, deposit, one-time, and application-fee payments. We do not collect or store full card numbers or full bank-account numbers; those are handled by Stripe.
Automatically collected information
Like most websites, we use a session cookie to keep you logged in and to operate the Service securely. Our servers may log technical information such as IP address, browser type, and pages accessed for security, debugging, and abuse-prevention purposes. We use Google reCAPTCHA on sign-up and login to protect against automated abuse; your interaction with reCAPTCHA and related device and network information are collected and processed by Google under its privacy policy.
2. How We Use Information
- To create and manage accounts and authenticate users.
- To operate the Service: publish listings, process applications, coordinate showings and maintenance, and manage tenancies.
- To facilitate rent, deposit, one-time, and application-fee payments through Stripe.
- To initiate and display tenant-screening results requested by a landlord.
- To deliver per-property messages between renters, landlords, and managers.
- To send transactional email notifications (such as application, payment, showing, maintenance, and message updates) and account-recovery and support messages.
- To communicate with you about your account, transactions, and support requests.
- To maintain security, prevent fraud and abuse, and comply with legal obligations.
3. Payments
Payments are processed by Stripe, Inc. using Stripe Connect. Funds move directly from the renter to the landlord's connected account; Vinren does not receive, hold, or escrow rent or deposit funds. Your payment-method details are collected and stored by Stripe under Stripe's own privacy policy. Vinren receives only tokens and identifiers needed to reference a transaction and to display payment history. See the Stripe Privacy Policy.
4. Tenant Screening
When a landlord requires screening, background, credit, and employment-verification checks are performed by our screening partner, Checkr, Inc., or another consumer reporting agency, using a hosted process operated by that provider. You provide the information and consent required for screening directly to the provider. Vinren retrieves and displays the results to the landlord or manager to support their decision, but does not store the underlying screening report data. Vinren is not a consumer reporting agency. Screening data is subject to the provider's privacy policy, and any dispute about the accuracy of a report should be raised with the provider that furnished it.
5. How We Share Information
- With landlords and managers: application, household, and tenancy information you submit for a property is shared with that property's landlord and authorized managers.
- With renters: relevant listing, tenancy, and payment-status information is shared with the renter involved.
- With service providers: Stripe (payments), Checkr or other screening providers (screening), Amazon Web Services and Amazon Simple Email Service (hosting and transactional email), Google (reCAPTCHA bot and abuse protection), and other infrastructure providers that host the Service, acting on our behalf.
- For legal reasons: to comply with law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of Vinren, our users, or the public.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
We do not sell your personal information.
6. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Service, and thereafter as required to comply with legal, tax, accounting, and dispute-resolution obligations. Payment records are retained as required for financial and legal recordkeeping. Because we do not store screening report data, that information is retained only by the screening provider under its policies.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including hashed passwords, encrypted transport (TLS), and restricted access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may review and update your account information at any time through your account settings, and you may delete your account. Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing.
Washington residents
If you are a Washington resident, you may have additional rights regarding certain categories of data, including health-related and consumer data under applicable Washington law. To exercise any privacy right, contact us through our Contact page. We will verify your request and respond as required by law. You will not be discriminated against for exercising your rights.
9. Children's Privacy
The Service is intended for adults. We do not knowingly allow individuals under 18 to create accounts or submit applications as renters. Children may be listed as household members by an adult applicant, in which case we collect only the child's first and last name. If you believe we have collected information from a child in violation of this Policy, contact us and we will delete it.
10. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.
11. Contact
Questions or requests regarding this Policy may be sent through our Contact page.